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The item was in perfect condition at the point of purchase.
Keep a record of the packing materials
Some packing materials can cause more damage than good, especially when they are not properly used. Bubble-wrapped paintings
the bubbles facing in (and without a first film of plastic) will leave perforations on the surface of your artwork. Since the artwork was
The shipping company or gallery employee could have wrapped the item in a way that is not correct.
Before wrapping any artwork, it is essential to take pictures of how it was packed. What was the method of wrapping the edges of the artwork properly wrapped? Often,
when an artwork is not treated with care, the corners may crack or show indications of denting or cracking. This is especially the case when media are fragile on the sides.
Prints of photographs made on aluminum foil, or works on paper are also feasible.
Get in touch immediately with the gallery
Send all documentation about the damage to the gallery as quickly as you can. This includes all photos taken of the damage.